Orders, billing and subscriptions
Use Support or Billing in your portal. Routine support is available around the clock. Requests that need a person are reviewed as soon as possible during our business hours: Monday to Friday, 8am to 5pm Central.
Get help with your SuccessRx order.
Thanks for reaching out. Your patient portal brings account, billing and clinical conversations together, with a separate channel for each.
Open my patient portalSign in with the email you used to sign up.
Questions about your medication
Please message your care team in the Clinical chat in your patient portal. SuccessRx support cannot give medical advice.
Need help before signing in?
Email hello@successrx.com for general questions or help accessing your account. Use the portal for medical questions and records.
Find an answer before you reach out.
Before you start care
Where can I find the available treatments?
The treatment catalog lists our medication options and plans. Availability depends on the treatment, your state and an individual clinical review. A prescription is never guaranteed.
How do I begin an online visit?
Choose a treatment and plan, then follow its link to the intake and checkout. A licensed provider reviews your information before deciding whether to prescribe. Use the patient portal for your order and care updates.
Where does my care take place?
Intake and care communication take place online. Depending on your state and treatment, a live video visit may be required. Your care team will explain any additional visit or lab requirements.
Who makes the prescribing decision?
A licensed medical provider reviews your intake information and decides whether the requested treatment is appropriate. Support can help with account and order questions, but cannot diagnose or change a prescription.
Will I need a video visit or lab work?
Visit requirements depend on your state, the treatment and your provider’s assessment. Some states require a live video visit. Ask your clinical team to confirm the requirements for your care.
Is a particular treatment available where I live?
SuccessRx serves adults 18 and older in the United States. Availability varies by state and treatment, and some states require a video visit. Ask Support to confirm availability for the option you are considering.
Is the website quiz a prescription approval?
No. The website quiz helps you explore options. It does not replace the medical intake or a licensed provider’s review, and it does not guarantee treatment approval.
Your portal and clinical questions
What happens when treatment is not appropriate for me?
Not everyone qualifies for every treatment. A licensed provider makes the prescribing decision. If you have questions about your result, contact our support team; medical questions belong in the Clinical chat in your portal.
Where can I see updates and manage my account?
Sign in to the patient portal with the email you used to sign up. You can find order status, shipment tracking, subscription information and your next charge date. The portal has Support, Billing and Clinical chats.
Who can help with a dose adjustment?
Your clinical team makes decisions about medication and dosing. Message the Clinical chat in your patient portal with questions about your prescription or a possible adjustment.
How should I compare the weight-care options?
A clinician can explain the options in the context of your health history and other medications. Ask your clinical team about the differences and which, if any, may be appropriate for you.
How do I ask about medication, symptoms or a missed dose?
Message your care team in the Clinical chat in your patient portal. SuccessRx support cannot give medical advice. The same channel is available for questions between visits.
Shipping, packaging and storage
How do I confirm what my prescription shipment includes?
Your shipment comes from the dispensing pharmacy. Check the instructions supplied with your prescription, and ask your Clinical team about any medication or administration questions. Contact Support if an item appears to be missing.
Where do I find storage and handling instructions?
Follow the storage instructions printed on your medication label. If a package arrives warm, damaged or opened, contact Support through the portal. The team reviews the situation and tells you the next step; handling instructions depend on the medication.
Who fills and ships my prescription?
Approved prescriptions are filled and shipped by a licensed US pharmacy. The pharmacy’s name and information appear on the package.
Where can I check the delivery timeline?
Shipping time varies by pharmacy. When your order ships, its status and tracking appear in the patient portal. We cannot give a delivery date beyond what your tracking shows.
What will the outside of the package show?
The package shows the dispensing pharmacy’s name and information. If you have a specific packaging or privacy concern, contact Support before ordering so the team can confirm the details.
What should I do if a shipment is missing or damaged?
Contact Support in your patient portal and share what happened. Photos of the package and medication can help the team review a claim. Replacements are reviewed case by case; a delivery scan alone does not tell us the full situation.
Billing and subscriptions
When does my card get charged?
Checkout places a temporary hold on your card for prescription medication. The charge is captured after your provider approves the prescription. If you are not eligible, you are not charged and your bank releases the hold, usually within 3 to 5 business days. Contact support if you need a specific transaction reviewed.
How do subscription payments and renewals work?
Review the total and billing cadence before checkout. A 3-month subscription is billed every 3 months for a 3-month supply. Your subscription details and next charge date are in the portal. If a renewal payment fails, update your card under Payment Methods and contact Support; payment is not retried automatically.
How can I pause or cancel a subscription?
Open Orders & Subscriptions in your patient portal to pause, cancel or change your next refill date. If you would like help, contact Support. Refund requests and changes that need a person are reviewed as soon as possible during business hours, Monday to Friday, 8am to 5pm Central.
For refund requests and subscription changes, see refunds and cancellations. You can also review our Terms & Conditions and Privacy Policy.
Our business address.
32611 Tamina Rd, Magnolia, TX 77354