Privacy Policy

Last Updated: October 2026

SuccessRX (“we,” “us,” or “our”) is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or use our services.

Information We Collect

We may collect the following types of information:

• Full name, email address, and phone number
• Date of birth and gender
• Health and medical information necessary to provide care
• Payment and billing information (processed securely)
• Device and usage data when you browse our website

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our medical services
• Communicate with you about appointments, prescriptions, and updates
• Process payments and fulfill orders
• Comply with legal and regulatory obligations
• Respond to your inquiries and provide customer support
• Measure and improve our website, advertising and partner programs

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

HIPAA Compliance

SuccessRX complies fully with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled with the utmost care and is only disclosed as permitted or required by law, or with your explicit written authorization.

SMS & Text Message Privacy

If you opt in to receive SMS communications from SuccessRX, your phone number and messaging data will never be sold, shared, or rented to third parties or affiliates for marketing purposes. Message and data rates may apply.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to understand how people find and use our website and to measure our advertising. You may adjust your browser settings to refuse or delete cookies, though this may limit some site functionality.

When you visit our website, we set a cookie on successrx.com that holds a random visitor ID. Under that ID we record the date and time of each visit, the pages you view on our website, the website that referred you, the campaign tags and ad click identifiers in the link you followed (such as utm_source, gclid or fbclid), any partner code, and your browser and device type. This record does not include your IP address, anything you type into a form, or the answers you give during a medical intake.

When you continue to checkout, we add the visitor ID to the link to our telehealth platform. The platform returns it to us with your order, so we can connect the order, and any renewals or refunds, to the visits that led to it. We use this record to measure which ads, partners and pages bring people to SuccessRX and what that advertising costs. It applies to every visitor, and we keep it for up to 24 months.

We also share information about your visits with Google Analytics, PostHog and Meta, for every visitor. These services do not run code in your browser. Our hosting provider, Cloudflare, sends them the information from its servers. Before it does, we replace the real page address and title with general ones (for example, “SuccessRx | Treatment” instead of the name of a medication) and remove campaign tags that name a medication or condition. The services receive that general page name and address, the main buttons you click, the campaign tags and ad click identifiers in the link you followed, and the domain of the website that referred you. Google and Meta also receive your IP address and browser details, and each uses a random identifier for this browser stored in a cookie on successrx.com. Meta receives a scrambled (hashed) copy of our visitor ID, and PostHog receives the visitor ID itself, so each can connect your visits to each other. We never send your name, contact details or medical intake answers to these services.

To turn these services off in this browser, open “Privacy choices” in the website footer. You can turn off Analytics (Google Analytics and PostHog) and Advertising (Meta) separately. When you change your choices, we delete the identifiers these services stored in this browser and stop sending information to any service you turned off. They also stay off when your browser sends Global Privacy Control.

If you arrive through a partner link, we store a signed partner code and referral time in this browser for up to 30 days. The most recent valid partner referral replaces an earlier one. If you place an eligible first order, our order system uses that code to assign partner credit. The partner dashboard receives an opaque order reference, reward amount and status; it does not receive your name, contact details, medical intake answers or medical records. Turning off Analytics in “Privacy choices” removes this browser’s saved referral. Existing order and commission records remain subject to the retention practices below.

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information from unauthorized access, disclosure, or loss.

Data Retention and Deletion

We retain personal information, including health and medical information, for as long as necessary to provide our services, support the delivery of healthcare services, maintain required medical and business records, comply with applicable legal, regulatory, and contractual requirements, and fulfill the purposes described in this Privacy Policy.

Certain information, including medical and healthcare records, may be required to be retained for specific periods under applicable federal or state laws and regulations. Where such retention is required, we will retain the information for the period required by applicable law.

When information is no longer required to be retained, we take reasonable steps to securely delete, destroy, or de-identify it in accordance with applicable law and our record retention and data destruction practices.

If you request deletion of your personal information, we will process the request in accordance with applicable law. Certain information may need to be retained where required for legal, regulatory, medical-record, security, or other legitimate purposes.

Third-Party Services

We may share information with trusted third-party providers (such as pharmacy partners and payment processors) solely to deliver our services. These parties are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at hello@successrx.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

Assisted Success Holdings LLC d/b/a SuccessRx
Email: hello@successrx.com
Phone: (833) 736-5562
424 East 4th Street, Houston, TX 77007

Routine support is available 24/7 in your patient portal and by email. Requests that need a person are reviewed during our business hours: Monday to Friday, 8am to 5pm Central.